Welcome to Hospitality Superstore! We’re dedicated to providing professional chefs and cooking enthusiasts with premium kitchenware, backed by reliable global delivery. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team.
Product Information
What types of products do you offer?
We specialize in high-quality culinary tools for professional and home use. Our collections include:
- Bakeware: Durable baking sheets, pans, and more for perfect results.
- Cookware: Premium items like Scanpan cookware for even heating and longevity.
- Catering Trolleys: Sturdy solutions for efficient food service.
- Colanders, Strainers & Skimmers: Precision tools for straining and skimming.
- Food Storage: Practical containers to keep ingredients fresh.
Are your products suitable for professional kitchens?
Absolutely! Our kitchenware is professional-grade, ideal for chefs and culinary enthusiasts who demand reliability and excellence. From heavy-duty cookware to efficient catering trolleys, every item is crafted to withstand rigorous use.
How do I care for my kitchenware to ensure longevity?
We recommend following the care instructions provided with each product. Generally, hand-washing with mild detergent and avoiding abrasive cleaners helps maintain quality. For specific guidance, refer to the product packaging or contact us for tips.
Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods to suit your needs:
- Standard Shipping: Delivered in 10-15 days after dispatch via DHL or FedEx. Flat rate of $12.95 with full tracking. Perfect for faster delivery of essentials like cookware or bakeware.
- Free Shipping: Available for orders over $50, delivered in 15-25 days after dispatch via EMS with basic tracking. Great for stocking up on multiple items, such as food storage solutions or colanders.
Do you ship worldwide?
Yes, we offer global delivery! However, we cannot ship to some remote areas and certain parts of Asia. During checkout, our system will automatically check if your location is eligible. If you have questions about expedited delivery, email us at [email protected] before ordering.
How is my order packaged?
We take great care in packaging your items with premium protection to ensure they arrive in perfect condition. Whether it’s delicate strainers or robust catering trolleys, each product is securely packed for a safe journey to your doorstep.
What if I need my order urgently?
For expedited delivery, please contact our customer service team at [email protected] before placing your order. We’ll do our best to accommodate your request based on availability.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original, unused condition with packaging intact. To initiate a return, email us at [email protected] with your order details. Once approved, we’ll guide you through the process and issue a refund or exchange. Note that shipping costs are non-refundable unless the return is due to our error.
What if my item arrives damaged or defective?
If your product is damaged or defective, contact us immediately at [email protected] with photos and your order information. We’ll arrange a replacement or refund at no extra cost—your satisfaction is our priority!
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your data’s safety.
Can I create an account to track my orders?
Currently, we don’t require accounts for purchases, but you can track your order using the tracking information provided in your dispatch email. For any account-related inquiries, email us, and we’ll assist you promptly.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details. We never store sensitive information on our servers, so you can shop with confidence.
Contact & Support
How can I contact customer service?
For any questions or support, email us at [email protected]. Our team is here to help with product recommendations, order issues, or general advice. You can also visit our website at newcookwaredeals.com for more information.
Where is Hospitality Superstore located?
We’re based at 2705 Forest Drive, Washington, US 20011. While we serve customers globally, our team is committed to providing local care with every order.
Thank you for choosing Hospitality Superstore! We’re excited to help you transform your kitchen with our premium tools. Explore our collections today and enjoy seamless global delivery. Happy cooking!