Privacy Policy

Last Updated: January 1, 2024

At Hospitality Superstore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newcookwaredeals.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact Details: Name, email address, telephone number, and shipping address
• Payment Information: Credit card details (processed securely through our payment processors), PayPal account information
• Order Information: Products purchased, order history, and preferences
• Account Information: If you create an account with us, we store your login credentials and preferences

Technical Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, clickstream data, and referring website
• Location Data: General geographic location based on IP address for regional compliance and shipping calculations

How We Use Your Information

We use the information we collect for various business purposes, including:

• Order Processing: To process and fulfill your purchases of our professional-grade kitchenware, including payment processing, order confirmation, and shipping
• Customer Service: To respond to your inquiries, provide support, and handle returns or complaints
• Website Improvement: To analyze website performance, enhance user experience, and optimize our product offerings
• Marketing Communications: To send you information about products, promotions, and updates that may interest you (with your consent where required by law)
• Security: To detect and prevent fraud, unauthorized transactions, and other illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, including payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our company, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: When you have given us explicit consent to share your information

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

International Data Transfers

As we serve customers globally (with the exception of certain Asian regions and remote areas), your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Your payment information is processed through secure systems and is never stored on our servers. We use industry-standard encryption technology (SSL) to protect data transmission, and we regularly review our security procedures to consider appropriate new technology and methods.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your personal information
• Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information in certain situations
• Marketing Preferences: The right to opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly and cannot be switched off
• Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance
• Functionality Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Set by our advertising partners to build a profile of your interests

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

Our customer service team, familiar with the needs of busy culinary professionals, is committed to addressing your privacy concerns promptly and effectively.