Term and Conditions

1. Introduction

Welcome to Hospitality Superstore. These Terms and Conditions govern your use of our website newcookwaredeals.com and your purchase of products from us. By accessing our website and making a purchase, you agree to be bound by these terms. Please read them carefully.

Hospitality Superstore specializes in providing professional-grade kitchen equipment to culinary professionals and establishments worldwide.

2. User Obligations and Responsibilities

As a user of our website and customer of our store, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use our website and services only for lawful purposes
• Not attempt to circumvent any security measures on our website
• Comply with all applicable laws and regulations in your jurisdiction regarding product use
• Ensure that any products purchased are used in accordance with their intended purpose and safety guidelines

3. Products and Services Description

Hospitality Superstore offers a curated selection of professional kitchen equipment including:

• Bakeware
• Catering Trolleys
• Colanders, Strainers & Skimmers
• Cookware
• Food Storage containers

All our products are professional-grade, designed to meet the demanding requirements of commercial kitchens and culinary professionals.

4. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Information

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not yet been processed for shipping. Contact us at [email protected] to request cancellation.

5. Returns and Exchanges Policy

Return Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

• Items are in original, unused condition
• Items are unwashed and free of any signs of use
• Original packaging is intact with all tags and accessories included

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Colanders, Strainers & Skimmers (due to potential food contact and hygiene concerns)
• Food Storage containers that have been opened or used

Additionally, customized or personalized items are final sale and cannot be returned unless defective.

Return Process

To initiate a return or exchange:

1. Submit your request within 15 days of delivery by contacting customer service at [email protected] with your order number and reason for return/exchange
2. Receive authorization with a Return Authorization Number and detailed instructions
3. Package the item securely in its original packaging with all accessories
4. Ship the package to our warehouse address (provided in your return authorization email)
5. Once received, we will inspect the item and process your return or exchange within 3-5 business days

Refund Information

Once your return is processed and approved:

• Refunds will be issued to your original payment method
• Credit Card/PayPal refunds take 5-10 business days to appear on your statement after processing
• Original shipping costs are non-refundable unless return is due to our error
• No restocking fees apply to eligible returns

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery at [email protected] with photos of the damage or defect. We will promptly arrange for a replacement or refund and provide a prepaid return label when necessary.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hospitality Superstore or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Hospitality Superstore.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use the content without our prior written consent.

7. Limitation of Liability

Hospitality Superstore shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability to you for all claims arising from or related to these terms or your use of our website and products shall not exceed the amount you paid for the products that are the subject of the claim.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Washington, US.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information